Privacy Policy

Effective Date: 21 April 2026
Business: GPconnect
Website: https://gpconnect.co.za
Contact: info@gpconnect.co.za

1. Introduction

GPconnect ("we", "us", "our") is committed to protecting the privacy of all users of our platform and website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, phone number)
WhatsApp messaging data when you interact with a GP practice via our platform
Technical data such as IP address and browser type when you visit our website
Information provided voluntarily when contacting us

3. How We Use Your Information

We use your personal information to:

Facilitate communication between patients and GP practices via WhatsApp
Respond to enquiries and support requests
Improve our platform and services
Comply with legal and regulatory obligations

4. WhatsApp Messaging

GPconnect uses the WhatsApp Business API to enable GP practices to communicate with patients. Messages sent through our platform are subject to WhatsApp's own Privacy Policy in addition to this policy. We do not share patient message content with third parties except as required by law or with the explicit consent of the patient.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information with:

GP practices registered on our platform, for the purpose of patient communication
Service providers who assist us in operating our platform (under strict confidentiality agreements)
Law enforcement or regulatory authorities where required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is stored on secure servers located in South Africa or within jurisdictions that provide adequate data protection.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Object to the processing of your information
Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website may use cookies to improve your browsing experience. You may disable cookies in your browser settings, though this may affect some functionality of the site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries or to exercise your rights under POPIA, please contact us at:
info@gpconnect.co.za
https://gpconnect.co.za